Staff Software Engineer, Applied AI

Staff Software Engineer, Applied AI on Toast's New Ventures team, Bengaluru, building and evolving AI-powered systems from early experiments to customer-ready capabilities.

• 1Own the design and delivery of core capabilities for a new AI-powered product, from exploring an approach to launching it and improving it with customer feedback
• 2Turn ambiguous product problems into working software. Build prototypes to test assumptions, identify what matters, and make deliberate decisions about what to evolve, rebuild, or stop
• 3Build LLM-powered workflows and agents, deciding where to use model reasoning, tools, or conventional software to achieve reliable outcomes
• 4Define what good performance means for AI-powered capabilities. Build evaluations around realistic customer tasks, investigate failures, and use the results to guide improvements
• 5Shape the backend services, APIs, and data models that let the product evolve quickly. Anticipate scaling needs while keeping early solutions simple
• 6Partner with teams across Toast to deliver integrations, resolve technical dependencies, and establish clear ownership of shared capabilities

• Experience building and scaling distributed systems and cloud-native services on AWS
• Hands-on experience shipping and operating LLM-powered applications, including agents that use tools or APIs to complete multi-step tasks
• Experience designing and implementing evaluations for AI systems, investigating failures, and using results to improve system behavior
• Experience balancing delivery speed with platform stability, security, and reliability, particularly when requirements are evolving
• Experience influencing technical direction across multiple teams, with excellent communication skills on complex technical topics
• Strong customer focus, a collaborative approach, and a track record of taking ownership in ambiguous environments