Sr Staff Software Engineer

Sr Staff Software Engineer at ServiceNow in Hyderabad, India.

• 1We're building an AI-native culture where technology and talent are unstoppable together.
• 2By embedding targeted assistance directly into the workflow, these capabilities accelerate time-to-productivity, simplify complex onboarding, improve feature discovery, and reduce support dependency.
• 3The core portfolio features a reorganized structure starting with Dynamic Guidance which provides conversational, voice-based AI assistance equipped with consent controls, transcripts, pause/resume, multi-tab synchronization, and resilient connectivity.
• 4AI Native Help for AI-generated answers, contextual Q&A, term and widget popovers, page- and element-level nudges, auto-launch guidance, and secure role and domain controls.
• 5Guided Tours offering accessible, localized, multi-page walkthroughs spanning Classic UI, custom

• Guided Tours offering accessible, localized, multi-page walkthroughs spanning Classic UI, custom pages, portals, workspaces, and AI experiences.
• Help Center delivers searchable, localized articles featuring rich media, role-targeted content, feedback loops, telemetry, contextual help, and AI-generated article support.
• Guided Setup provides configurable single- and multi-run setup journeys, checklists, embedded activities, permissions, migration support, and domain-separated execution.
• What’s New for release discovery via unread badges, feature cards, multimedia carousels, availability indicators, and personalized content, alongside Onboarding Modals for targeted multi-step announcements, interactive questionnaires, rich media, and configurable calls to action.