fulltime·Mitsogo
Product Support Engineer
Chennai, India₹4,00,000 - ₹6,00,000 per year8 skills
Skills & Stack
Technical SupportTroubleshootingCustomer ServiceWindowsMacLinuxAnalytical SkillsCommunication Skills
About the Role
We are seeking a dedicated and proactive Product Support Engineer to join our team. This role involves assisting users across various platforms through phone, chat, email, and support tickets. The ideal candidate will demonstrate strong analytical skills and a commitment to exceptional customer service.
About Mitsogo
Mitsogo Inc. is a provider of endpoint management and security solutions. It offers Hexnode Unified Endpoint Management (UEM) for internet-enabled work devices across enterprises, as well as data protection and loss prevention. Mitsogo aims to revolutionize modern work and build the future of business mobility.
What You'll Do
- 1Assist users via phone, chat, email, or support tickets
- 2Log, validate, and diagnose user issues across our full range of products and applications
- 3Provide solutions through information gathering, analytical troubleshooting, and problem research
- 4Escalate issues to the appropriate resolution group when necessary
- 5Resolve customer queries effectively to ensure customer satisfaction
- 6Collaborate effectively within a team environment while maintaining a professional demeanor
What We're Looking For
- Bachelor’s degree in Engineering (B.E./B.Tech), 2023 or 2024 passed out
- Flexible to work in shifts, including a willingness to work on a 24/5 rotational basis
- Strong analytical and problem-solving skills
- Excellent communication skills and a passion for customer service
- Basic knowledge of multiple platforms (Windows, Mac, iOS, Android) is a plus
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