fulltime·Zscaler
Product Support Engineer III - ZIA/ZPA
Bengaluru / Mohali, IndiaEstimated ₹6 - 17.9 LPA5 skills
This is our market estimate, based on Glassdoor Zscaler Technical Support Engineer India. It is not the employer's disclosed pay.
Skills & Stack
ZIAZPANetwork securityTroubleshootingSASE
About the Role
Senior product support engineer for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), based in Bangalore or Mohali.
About Zscaler
Cloud security company behind the Zero Trust Exchange platform.
What You'll Do
- 1Provide second line phone/email consultation to independently debug complex security/network problems
- 2Interface with Engineering and assist the customer with testing or troubleshooting
- 3Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- 4Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
- 5Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle
What We're Looking For
- What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
- Experience with operating systems such as Linux, Unix, and Free BSD
- Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc)
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
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