full-time·Interactive Contact Center
Data Analyst - Junior
United-StatesCompetitive2 skills
Skills & Stack
SQLTableau
About the Role
Join Interactive Contact Center as a Junior Data Analyst to focus on data collection and operational analysis in contact center operations. You will be responsible for analyzing and interpreting large data sets to provide actionable insights and support decision-making processes.
About Interactive Contact Center
Interactive Contact Center is a leading provider of contact center solutions, specializing in call center operations, bilingual support, and nearshore outsourcing. The company is committed to delivering high-quality customer service and operational excellence.
What You'll Do
- 1Collect and analyze data from various sources
- 2Perform operational analysis to identify trends and patterns
- 3Generate reports and visualizations using tools like SQL and Tableau
- 4Collaborate with cross-functional teams to provide data-driven insights
- 5Support the implementation of data-driven strategies and solutions
What We're Looking For
- Bachelors degree in a relevant field such as Mathematics, Statistics, or Computer Science
- 1-3 years of experience in data analysis or a related field
- Proficiency in SQL and data visualization tools like Tableau
- Strong analytical and problem-solving skills
- Ability to work effectively in a team environment
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